Frequently Asked Questions

FREE DELIVERY FOR ORDERS OF $150 AND ABOVE
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Frequently Asked Questions

Ordering Enquiries

Standard Cakes

2 days in advance

Customized Cakes

3 day to 1 week in advance depending on complexity on design.

We recommend that all orders are to be made at least 1-2 weeks in advance.

If you need a cake urgently, drop us a WhatsApp or call us at 93678308 to enquire on availability.

Petite Sweets and Desserts

2 days in advance

You may place an order by:

  1. Shopping from the wide range of designs on our website!
  2. Drop us a whatsapp at 93678308 and talk to us about your cake.
  3. FIll up the form on "Full Customisation" to create your dream cake with us.

We do cake consultations by appointments, do book an appointment with us before heading down.

Unfortunately, our cakes are by a made to order basis hence we only accept preorders and do not sell them off the shelf. However, please do not hesitate to give us a call or WhatsApp at 93678308 to see if we can help you in any ways possible.

Dates may be blocked for three main reasons:

  1. We are full for deliveries/collections for that day
  2. The delivery/collection date chosen is too near (E.g. next day)
  3. Our shop is closed due to festivities (E.g. Chinese New Year)

As orders are processed on a first-come-first-served basis, we recommend placing your order ASAP to secure your desired date.

Cake & Storage Enquiries

Our bakery is not halal certified, however we use all halal ingrents in our cake and we impose a strict "No pork, no lard" policy in our kitchen.

Our kitchen handles, nuts, eggs and dairy in certain products.

If you have a serious case of allergy, we will recommend that you do not proceed with the order as they may contain traces of them.

Images are meant to be guidelines for cake crafting. Here at our kitchen, we never guarantee an exact replication of a reference photo provided as some images have been edited and the colours may look different or more vibrant.

Do allow our cake decorators some space for creativity and trust that we will provide quality work for your special cakes.

Certain variables may also affect the overall look, like the size of the cake chosen, colour chosen and the overall placement of the decors.

Structure is vital in tiered cakes, as they are heavier and require support, or they slide during delivery or may not be able to hold the weight. Please remove the straws before consumption. The straws are food safe but not edible.

  •  For cake designs that are semi naked (with cake showing slightly), the flavour chosen may affect the overall look. 
  •  For fully covered cakes, the flavour will not affect the overall look as it is decorated with cream of colour choice.

For all fresh florals and edible flowers, it will be based on our florists availability. please note that slight variations in types and colours may occur due to seasonal availability. We hope to seek your kind understanding.

All cakes are best consumed on the same day. To ensure freshness, we recommend keeping remaining slices in the fridge in an air-tight container for up to 2 days from date of collection/delivery.

For standard cakes covered in Chantilly cream – it must be refrigerated at all times.

For customised cakes covered in buttercream, please keep cake refrigerated and take it out to an air conditioned room to bring the temperature up slowly. If your fridge is not big enough, you may keep in air-conditioning 18-22 degrees. The cake will last out of fridge anywhere between 2-3 hours depending on temperature. 

For cakes with fondant decor, it is recommended to have the cake stored in an air conditioned room.

  • Please store all standard cakes in the refrigerator upon collection if the event is a few hours away from time of collection. Due to the nature of the cakes (chantilly cream), they may melt if left in room temp for extended periods.
  • Customised cakes are to be left out at aircon room for up to 3 hour max, so please arrange your cake collection/delivery accordingly.
  • We do not provide ice packs.
  • Make space in your fridge before collection so as to store the cake, or collect right before event.
  • Please handle all cakes with care by holding the bottom of the box for stability.

We do not make fondant cakes for the following reasons:

Our recipes have been engineered to be light and moist, and it may not be able to support the structure of the heavy fondant. Fondant is essentially sugar, and it has to be kept in air conditioned room at all times. Coming into contact with refrigeration or Singapore’s humid weather will cause it to melt or become shiny/sticky.

We only use low sugar buttercream with our cakes and they are lower in sugar than regular customized cakes.

Cake decorations will be made with fondant or toys, depending on the design wanted.

Our full list of flavours are: 

 

STRAWBERRY SHORTCAKE 

*Diabetic/Kids Friendly
*Best Seller

Our all time best seller! Fluffy vanilla sponge with generous fresh slices of strawberries, completed with a lightly sweetened chantilly cream.

The favourite amongst the young and old. 

 

LYCHEE ROSE

*Best Seller
*Ladies Favorite

Our signature best seller! Fluffy vanilla sponge with generous fresh lychee meat completed with a lightly scented rose cream. 

 

SPECULOOS COOKIE

*Kids Friendly
*Indulgent

Fluffy vanilla sponge with lightly sweetened chantilly cream, speculoos cookie spread and lotus cookie crumbs.

A cake fit for the caramel cookie lovers! 

 

LEMON RASPBERRY

*Sour & Tangy
*Ladies Favourite

Fluffy sponge cake paired with a bright and tangy lemon cream and raspberry cream with fresh raspberries.

For you sour and tangy lovers! What a bright combination that explodes in flavour in your mouth.

 

ONDEH ONDEH

*Nostalgic Locals Favourite
*Less Sweet

Fluffy pandan sponge cake paired with a light chantilly cream and a fragrant homecooked gula melaka coconut filling.

A classic, nostalgic singaporean favourite. Our version is less sweet and fluffy, just the way we like it!

 

COOKIES & CREAM

*Kids Favourite

Cookies and cream fans! This is the cake for all you oreo lovers!

A dark chocolate sponge paired with an oreo cream, topped with chocolate pearls. This is every kid's dream cake flavour!

 

DARK CHOCOLATE TRUFFLE

*Indulgent
*Kids Friendly

Light chocolate sponge paired with slightly bittersweet dark chocolate cream and chocolate pearls.

This classic pairing is made for the chocolate lovers! 

 

NUTELLA BANANA 

*Indulgent
*Kids Friendly

For those who go nuts over nutella! Our light chocolate sponge cake, with lightly sweetened chantilly cream, fresh banana slices, loads of nutella drizzle and chocolate pearls to end it off. Definitely a flavour for the dessert lover!

Decadent yet not overly sweet!

*Cake contains nuts.

 

ORH NEE

*Nostalgic Locals Favourite
*Less Sweet

Fluffy sponge cake paired with light chantilly cream and a luscious not so sweet orh nee filling with some yam chunks for that extra texture!

Perfect for the orh nee loving teochews! A traditional dessert in a modern cake form.

A highly popular cake for the older generation.

 

COFFEE MILK PUDDING

*Signature
*Dad's Favourite

Fluffy coffee sponge, lightly sweetened chantilly cream with our signature creamy coffee flavoured milk pudding and chocolate pearls. The perfect pick me up for coffee-holics! 

*Cake contains gelatin.

 

MATCHA MILK PUDDING

*Signature
*Matchaholic

Fluffy matcha sponge, paired with a light, bitter-sweet matcha cream with our signature rich and creamy matcha milk pudding. 

Only for the true matcha fans!

*Cake contains gelatin.

 

EARL GREY MILK PUDDING

*Signature
*Ladies Favourite

Fluffy earl grey sponge, paired with a ligth earl grey cream and our signature creamy earl grey flavoured milk pudding. Each bite is an explosion of earl grey goodness! This cake is defintely fit for the earl grey tea connoiseur. 

*Cake contains gelatin.

STANDARD CAKE

Sizes Available

  • 6 inch: 6-10 pax / 1kg
  • 8 inch: 10-18 pax / 1.5kg
  • 10 inch: 20-30 pax / 2.5kg
* Cake sizes are all based on cake diameter.
* Weight is just a rough guide as different flavours may vary.
* Standard cakes are not customisable.
* Cake is approximately 3-inch tall

 

CUSTOMISED CAKE

Single Tier

  • 6 inch: 6-10 pax / 1kg
  • Tall 6 inch: 10-15 pax / 1.5kg (6 inch in height)
  • 8 inch: 12-20 pax / 2kg
  • Tall 8 inch: 20-30 pax / 3kg (7 inch in height)
  • 10 inch: 20-30 pax / 3kg

Double Tiered

  • 4 + 6 inch: 10-18 pax / 1.5kg
  • 6 + 8 inch: 20-30 pax / 3kg
  • 8 + 10 inch: 40-50 pax / 4kg
  • 8 + 12 inch: 60-70 pax / 6kg

Three Tiered

  • 4 + 6 + 8 inch: 25-35 pax / 3.5kg
  • 6 + 8 + 10 inch: 50-60 pax / 6kg
* Cake sizes are all based on cake diameter.
* Weight is just a rough guide as different flavours may vary.

Delivery & Collection

Self collection is available at our shop.

Our full address: The Promenade @ Pelikat 183 Jalan Pelikat #B1-57 S(537643)

Monday to Sunday 11am-6pm

Each delivery is $20 per trip.

Orders above $150: Free delivery (Except to Sentosa and NA for restricted Zones) for orders being delivered to the same delivery address, at the same time slot, on the same day. 

Deliveries to Sentosa are available at an additional $10 surcharge.

Available Delivery Time Slots:

Monday to Sunday

10am-12pm

12pm-2pm

2pm-4pm

5pm-7pm 

 

For specific delivery timing, $30 per trip. 

A strict 10-minute waiting time applies to every delivery.

Items not collected within this period will incur a return-to-shop delivery fee as stipulated by the third party delivery company.

Same day re-deliveries are based on driver's availability. 

Collection of the returned orders are only available during operating hours (11am-6pm). 

You have 2 days to collect your order after which the cake will be disposed off.

Please check the condition of the cake before acceptance. We do not take responsibility of cakes damaged after acceptance of the cake. If the cake is damaged at the point of delivery, kindly contact us at 93678308 and we will make alternative arrangements for you.

Yes sure, please provide the order number, name and contact number of the person that made the order upon collection. 

If you’re engaging a third party courier service, inform them that they will have to:

  • Verify that everything is in order
  • Take a photo upon collection

Please ensure that the items have been checked and received in a good and undamaged condition. We will not be liable for any damage to the items once the transfer of responsibility has been passed.

Do note that the recipient have to be present during the chosen delivery time-slot to receive the delivery. 

However, in the event where the intended recipient is not present during the delivery time slot chosen, the order will be sent back to our store. 

Same day re-deliveries are based on driver's availability. 

Collection of the returned orders are only available during operating hours (11am-6pm). 

You have 2 days to collect your order after which the cake will be disposed off.

Do ensure the recipient is present, aware and contactable during the chosen 2-hour delivery time slot. 

 

*Receptions of healthcare establishments, office buildings and areas requiring a change of visitor pass will not receive any deliveries on behalf. Drivers have a 10-minute waiting period before re-delivery charges apply.

Cancellation

We will postpone all orders as credit from cancellation or non-fulfillment.

Simply inform us on the next tentative date of celebration and we will arrange accordingly.

  • 1. If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
  • 2. For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
  • 3. For orders 3 days or less before delivery date - there is a 100% cancellation charge.

Orders that are not fulfilled due to circuit breaker laws will be 100% refunded via store credits, with no expiry date.