Free delivery for orders of $150 and above

Terms & Conditions


By placing an order, the buyer acknowledges and agrees to be bound by the following Terms and Conditions. 

ORDERING

  • Orders are to be placed at least 1 week in advance or based on availability.

  • Orders are only confirmed upon receiving payment within stated time frame.

  • J Petite Patisserie reserves the right to reject orders with late payment or last minute notice.

  • All outstanding payment for add on items or services is to be made by 72 hours (3 days) before day of collection. 

  • Orders with payment not received, will not be processed.

  • Last minute requests on change of date will not be entertained.

CHANGES & CANCELLATIONS

  • Any changes made to order has to be done 1 week from collection/delivery date.

  • Last minute or same day requests for changes in date or design will not be entertained.

  • Cancellations on orders will not be refunded, a credit note will be issued for future purchases.

  • Cancellations on orders made 3 days away from collection/delivery will not be refund or credited.

 

COLLECTION FROM STORE

  • Collections are to be done from our bakery
J Petite Patisserie
183 Jalan Pelikat #B1-57
Singapore 537643

 Mondays to Sundays 11am - 6pm

  • Collections are strictly by appointments only.

  • Please come within agreed time slot.

  • Please inform in advance if there are any last minute changes in collections and check on availability in time slot.

  • Cakes not collected by closing time (6pm) will be stored in our bakery. For arrangements for next day collection, will be based on availability only. Cakes not collected 2 days upon agreed date will be discarded.

  • J Petite Patisserie reserves the right not to refund any cakes not collected should there be any cases.

  • Please check on cake condition/design/candles/knives upon collection. We will not be held liable for any damages or missing items once the items have left our premises.

  • All cakes do not come with plastic bags, as the cakes are best hand carried. Please handle with care!

  • It is advisable to bring an extra helping hand to hand carry the cake during the journey.

  • For collections on behalf, please inform the person collecting on your behalf, of your order details so they can check your cake for you upon collection.

 

DELIVERY

  • Delivery services are done by a 3rd party company.

  • All damages done during delivery will not be held liable by J Petite Patisserie.

  • Please ensure you are contactable and available during the delivery time frame.

  • The delivery man will wait for up to 10 mins, should you not be contactable during the time of delivery, or not at scene to accept the delivery, please note the cake will be sent back to our studio. Requests for re-delivery is subject to additional charges and based on availability on driver only.

  • For any requests for delivered items to be placed at doorsteps, hung on gate, placed outside at particular spots, please note that J Petite Patisserie reserves the right not to be held liable for condition of items, as proper care was not given upon receiving items.

  • If there are any error in size/designs on cake upon receiving delivery, please call us immediately at 93678308.

  • Free delivery only applies to same day, time and location only.

CAKE DESIGN

  • All cakes with fresh fruits and flowers may vary slightly in size, shape or colour due to seasonal availability.

  • Flower, fruit and toppings placement may vary slightly due to different diameter of cake.

  • Colours on picture and real cake may vary slightly, as all cakes are handmade and pictures may have been edited beforehand.

  • We do not guarantee a 100% replica with the pictures provided for us to replicate, as every baker has their own style.

  • Slight difference in amount of flowers/macarons/fruits/toppings may vary due to different sizes and slight variation in placement may occur as we deem fit for stability and aesthetic purposes.

 

STORAGE

  • For all fresh cream cakes, please refrigerate until ready for consumption as our cakes cannot stand the hot weather.
  • Fresh cream cakes can only be left out in an air-conditioned room for up to 1 hour.

  • Leftover cakes can be kept for up to 2 days from collection/delivery date.

J Petite reserves all rights to images and information found on this page, changes can be made without prior notice.